Shipping policy

We work hard to ensure that you receive your product as fast as possible. We ship all online orders with Royal Mail to offer you a quick and reliable service that arrives on time. Please note that these delivery time frames are from the date of dispatch and not from the date of your order.

Spend over £30.00 and shipping is FREE

Yodel Tracked 2-3 day, 2kg up to 5kg - £4.99

Royal Mail Tracked 24 (1-2 business days) up to 2kg - £3.99, 2kg to 3.8kg £5.99

Royal Mail Tracked 48 (2 - 3 business days) up to 2 kg - £3.49, 2kg to 3.8kg £5.49

We make every effort to dispatch all orders placed before 3pm Monday to Friday and before 12pm on Saturday the same day, excluding Bank Holiday Weekends. You will receive a tracking number in your shipment confirmation, and also receive SMS and email updates from Royal Mail in regards to your delivery time if the tracked service is selected. Please note that delivery times are estimated. 

If you have placed your order after 12pm on a Saturday, your order will not be fulfilled until the following Monday due to our opening times (excluding Bank Holiday Weekends).

During periods of high volume orders, particularly national holidays and events such as mothers/fathers day orders may take longer than usual to process. If you are unsure of the status of your order, please refer to your order confirmation email or get in touch with us.  

Delivery Issues:

If your order has not arrived within the time stated, we advise that you use your tracking number for relevant updates via the courier website. You can track your order via your shipping confirmation email by clicking 'view my order'. 

Although the majority of orders are delivered within the relevant time frame, couriers can experience delays. As a retailer, once a parcel is passed to a courier the delivery is completely out of our hands. If you have experienced an issue with your delivery and have exhausted the courier's tracking portal, please contact our team on hello@candyroo.co.uk who will be more than happy to help.

We advise that all customers check their delivery addresses before a purchase is completed. As we use an automated integration system, delivery address errors are not always flagged which can delay your order being delivered to you on time. If you notice that your delivery address is incorrect, please contact us as soon as possible.